Policies, shipping, tax, and customer care

Company

Gtrado, Inc. is a U.S.-based West Virginia for-profit corporation with office/storefront in Dunbar, West Virginia. The marketplace connects vendors and customers; the platform may collect payment on behalf of vendors, support returns/refunds, and handle customer service. Vendors’ recourse for withheld amounts is against the platform, not the buyer, as stated in your master terms. The site promotes quality goods and services, investment in projects, and vendor registration. Special emphasis on inventions, energy/tech (solar, IT, AI, robotics, sensors, etc.), ethical sourcing, and excluding suppliers tied to human-rights violations, genocide, or injustice. Environmental stance: anti-pollution, less waste, recycling. “Save a Life” connects charitable giving to donors and beneficiaries. Personal data is stored with layered security. Authenticity certificates ($40 example in source) are optional per vendor; may add delivery time; international certificates may ship separately.

Contact

Gtrado, Inc., 211 Leslie Road, Dunbar, WV 25064, USA. Customer care: complaints, help, suggestions — email [email protected]; phone +1 (304) 546-1348.

Orders and cancellation

• Shipping confirmation email lists only items actually shipped.
• Orders may be cancelled for availability, description errors, billing verification failure, undeliverable address, price errors, or stock loss.
• Pricing may vary by location, time, and purchase patterns.
• US: standard shipping; valid tracking. Canada: checkout may route via partner (e.g. eTradeSpace.ca) with Landmark and importer-of-record rules; CREDITS/refund flow as in master terms.
• International: customer acts as importer; freight forwarder may pay VAT/duties on your behalf; estimates may change; you owe additional assessments; risk/title often pass at carrier handoff.
• FedEx CrossBorder and similar: DDP vs DDU countries; you must accept partner terms at checkout if presented.
• Country/region restrictions; some categories blocked from import; cart may prompt removal.
• High-value cap example: no single item or combined order over stated threshold without split orders (per master terms).
• Oversize/weight limits for international (e.g. very heavy items blocked).
• Some digital/software categories may be non-cancellable once fulfilled.
• Express delivery: short cancellation window after purchase (e.g. ~1 hour for 2-day where applicable).

Payment, tax, and fees

• Platform acts as payment collection agent; card data not shared with counterparties as described in terms.
• Major cards and PayPal; third-party payment relationships are between user and provider.
• Vendor pricing and tax responsibility; marketplace may collect/remit where required (marketplace facilitator rules, UK VAT, US state lists, etc.).
• Tax at checkout is often an estimate; reconciliation may differ; waiver of challenge on tax collection errors where terms say so.
• Currency: US orders in USD; other regions in local currency where offered; conversion fees may apply.
• Charges may include product, shipping, service fees, duties/VAT estimates.

Returns and refunds (summary)

• Default per listing: vendor-selected refund tier (including non-refundable).
• Non-returnable examples: final sale, worn items, many health/beauty/personal care categories, perishables, opened restricted SKUs, gift cards, some electronics if opened, “as is”.
• Inspect on delivery; note damage on BOL; refuse severely damaged freight; photograph and report quickly.
• Return windows: often 7/14/30 days from vendor policy; initiate in account; RSL required where issued.
• Jewelry/watches: condition tiers (excellent/good/fair/poor) affect refund %; high-value ship tracked/insured; security tags must remain.
• Large TVs/appliances: freight rules, extended plans optional; some categories need manufacturer warranty first.
• International returns: stricter timelines (e.g. receive within 45 days of delivery); commercial invoice outside package; buyer often pays return shipping.
• Refunds to original method or store credit; timing depends on bank (e.g. ~5 business days typical).

Privacy (summary)

• Data from account, orders, device, IP, public sources, affiliates.
• Use for transactions, shipping, fraud, support, marketing where allowed, legal compliance.
• Sharing with carriers, payment processors, customs/tax authorities as needed.
• Retention for legal/tax (often multi-year); closing account may not free username/email for reuse.
• CCPA-style rights for California users; NJ punitive-damage carve-out where applicable; international partner processing.
• Verifiable consumer requests; possible fee for excessive requests.

Legal — arbitration, conduct, age, vendors

• Arbitration via AAA; WV governing law; notice of dispute and 30-day cure window; class waiver as in full terms.
• No circumvention selling off-platform; fee may apply for avoidance.
• Prohibited users: embargoed countries, sanctioned parties, illegal use.
• Content must be lawful, accurate, non-infringing; marketplace may edit/remove listings.
• No hacking, scraping without permission, shill behavior, spam, unreasonable load.
• Age: no restricted goods to minors; under-13 data deleted if discovered; regional age rules for teens with guardian.
• Vendors responsible for product safety, recalls, accurate listings, timely refunds when at fault.
• Disclaimer: site “as is”; liability caps where law permits; indemnity for misuse.

Shipping operations (logistics)

Logistics managed at admin level; carriers can integrate APIs. Vendors tick available methods per country; buyers choose from vendor-enabled methods. Fees calculated separately; multi-package orders may ship separately; tracking per package; pickup within stated days with QR proof; restocking fee if abandoned. Lost-package reporting windows vary by service (e.g. SmartPost vs international mail).

See also: Live platform requirements · Auctions & deals