Help Center

1. Browse products and click "Add to Cart"
2. Go to cart and click "Checkout"
3. Enter shipping address
4. Choose payment method
5. Review and confirm order
6. Receive confirmation email immediately

You can cancel or modify orders within 1 hour of placing them. After that, orders enter processing and cannot be changed. Contact customer service immediately if you need to cancel: [email protected]

We accept:
• Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
• PayPal
• Apple Pay & Google Pay
• Bank Transfer (for orders over $1,000)
• Cryptocurrency (Bitcoin, Ethereum)
• Buy Now Pay Later (Afterpay, Klarna, Affirm)
See our Payment Options page for details.

Common reasons:
• Insufficient funds
• Incorrect card details
• Billing address doesn't match
• Card expired
• Your bank blocked the transaction
Contact your bank to authorize the transaction, then try again.

Domestic US Shipping:
• Standard: 5-7 business days
• Expedited: 3-4 business days
• Express: 1-2 business days
• Overnight: Next business day

International: 7-28 business days depending on destination.
Plus 1-2 days processing time for all orders.

Yes! Free standard shipping on all orders over $50 (domestic US only). International orders and expedited shipping have fees.

You'll receive a tracking number via email when your order ships. You can track it:
• On our Order Tracking page
• In your account under "My Orders"
• Directly on the carrier's website (USPS, UPS, FedEx, DHL)

Yes! We ship to over 200 countries worldwide. International customers are responsible for customs duties and import taxes. Delivery times vary by destination (7-28 business days).

30-day return policy on most items. Items must be unused, in original packaging with tags attached. Some restrictions apply to certain categories. See our Return Policy for details.

1. Go to your account → "My Orders"
2. Select the order and click "Return Item"
3. Choose return reason
4. Print return label (free for defective items)
5. Pack item securely
6. Drop off at carrier location
7. Refund processed within 5-7 days after receiving return

Refunds are processed within 5-7 business days after we receive your return. The money will appear in your account:
• Credit/Debit Card: 5-7 business days
• PayPal: 3-5 business days
• Store Credit: Instant

1. Go to Login Page
2. Click "Forgot Password?"
3. Enter your email address
4. Check email for reset link
5. Create new password
If you don't receive the email within 10 minutes, check your spam folder.

Go to My Account → "Profile Settings". You can update:
• Name and contact information
• Shipping addresses
• Payment methods
• Email preferences
• Password

1. Find auction item you want
2. Enter your maximum bid amount
3. Click "Place Bid"
4. System automatically bids on your behalf up to your maximum
5. Receive email if outbid
Remember: All bids are binding!

1. You'll receive "Congratulations" email
2. Payment must be completed within 48 hours
3. Payment link sent via email
4. Item ships after payment confirmed
5. Standard shipping rates apply
Failure to pay may result in account suspension.

Yes. GLRelief is a registered 501(c)(3) nonprofit. EIN: 52-XXXXXXX. Donations may be tax-deductible in the U.S. to the extent allowed by law. You will receive a tax receipt when applicable; consult a tax professional for your situation.

We provide transparency updates when available:
• Impact summaries on Impact Reports
• Campaign updates on fundraising pages
• Financial summaries posted when available (not independently audited unless stated)
• We aim to maximize program use of donations
See our Transparency Report

Yes, anytime. Go to My Account → "Donations" → "Manage Recurring" and click "Cancel". Or email [email protected]