Returns & Refunds Policy

1. Return Policy Overview

Return Window

• Standard Items: 30 days from delivery date
• Electronics: 14 days from delivery date
• Custom/Made-to-Order Items: Not eligible for return (unless defective)
• Auction Items: 7 days from delivery (see auction terms for details)
• Gift Cards: Non-refundable

Return Eligibility

2. How to Return an Item

3. Return Shipping Costs

Free Return Shipping

We cover return shipping costs in these cases:

• Defective or damaged items
• Wrong item received
• Item significantly different from description
• Items returned within 7 days of delivery (convenience returns)
• Orders over $100 (domestic US only)

Customer Pays Return Shipping

You pay return shipping if:

• Returning item after 7 days (change of mind)
• Item not defective or wrong
• Returning international orders
• Order under $100 (unless defective/wrong item)

Return Shipping Estimate: $5-15 for domestic returns, depending on size and weight.

4. Refund Process

Refund Timeline

• Item Received: We inspect returned items within 2-3 business days
• Refund Processing: 5-7 business days after inspection approval
• Total Time: 7-14 business days from when we receive your return

Refund Methods

• Original Payment Method: Refunded to the card or account used for purchase
  • Credit/Debit Card: 5-7 business days
  • PayPal: 3-5 business days
  • Apple Pay/Google Pay: 5-7 business days
  • Bank Transfer: 7-10 business days
• Store Credit: Instant credit to your account (optional, available for faster processing)
• Exchange: New item shipped immediately after return received

Partial Refunds

Partial refunds may apply if:

• Item is damaged or missing parts
• Item shows signs of use beyond normal inspection
• Original packaging or accessories are missing
• Only part of an order is returned

5. Exchange Policy

Exchange Options

• Size/Color Exchange: Available for same item in different size or color
• Different Item: Return item for store credit, then purchase desired item
• Exchange Window: Same as return window (30 days)

How to Exchange

1. Follow return process above
2. Select "Exchange" instead of "Refund"
3. Specify desired size/color/item
4. If exchange item is more expensive, pay difference
5. If exchange item is less expensive, receive refund for difference

Exchange Shipping: We cover shipping costs for size/color exchanges. For different item exchanges, standard shipping rates apply.

6. Defective or Damaged Items

What Qualifies as Defective

• Item doesn't work as described
• Item has manufacturing defects
• Item damaged during shipping
• Item missing parts or accessories
• Item received damaged in packaging

What to Do

1. Contact Us Immediately: Email [email protected] or call 1-800-GLRelief-HELP within 48 hours
2. Take Photos: Photograph the damage/defect and packaging
3. Keep All Items: Don't discard damaged items or packaging
4. Return Process: We'll send prepaid return label and expedite replacement

7. Third-Party Seller Returns

Items sold by third-party vendors on GLRelief may have different return policies:

• Check seller's return policy on product page
• Some sellers may offer longer return windows
• Return shipping may be handled by seller
• Contact seller directly for returns (contact info on order confirmation)
• GLRelief can assist if seller doesn't respond within 48 hours

8. International Returns

International Return Process

• Follow same return process as domestic returns
• Customer responsible for return shipping costs
• May take 2-4 weeks for item to reach us
• Customs fees: Customer responsible for any duties/taxes on return
• Refund processed same way as domestic returns

International Return Shipping

Return shipping costs vary by destination:

• Canada/Mexico: $15-25
• Europe: $25-40
• Asia Pacific: $30-50
• Other regions: Varies by location

Tip: Use tracked shipping and insure package for return value.

9. Return Restrictions by Category

Electronics

• 14-day return window
• Must include all original accessories, cables, manuals
• Factory reset required for phones/tablets/computers
• No returns if software/licenses activated

Clothing & Apparel

• 30-day return window
• Must be unworn, unwashed, with tags attached
• No returns on intimate apparel (hygiene seal must be intact)

Jewelry & Watches

• 30-day return window
• Must be in original gift box with certificates
• Customized jewelry not returnable

Furniture & Large Items

• 30-day return window
• Return shipping costs may be substantial
• Item must be in original condition and packaging
• Assembly required items: Must be disassembled for return

10. Cancellations

Before Shipment

• Cancel anytime before item ships
• Full refund processed within 24 hours
• Go to "My Orders" → "Cancel Order"

After Shipment

• Cannot cancel after shipment
• Must return item following return process
• Return shipping costs apply (unless defective)

Pre-Orders

• Cancel anytime before item releases
• Full refund immediately
• Cannot cancel after item ships

11. Return Tracking

Track your return:

• Use tracking number from return label
• Check status in "My Account" → "Returns"
• Receive email updates when return is received and refund processed

12. Return Denials

Returns may be denied if:

• Item returned after return window expires
• Item shows excessive wear or damage from use
• Missing original packaging, accessories, or documentation
• Item is not eligible for return (see restrictions above)
• Return label used for different item
• Suspected fraud or abuse

If return is denied, we'll contact you with explanation and options.

13. Contact Return Support