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Community Guidelines
Building a Respectful, Safe Community
Our Values: GLRelief is built on respect, honesty, kindness, and global compassion. We welcome people of all backgrounds, religions, and beliefs united in helping others.
1. Core Principles
✅ DO: Be Respectful & Kind
- Treat all community members with respect
- Be patient and understanding
- Celebrate diversity and different perspectives
- Use inclusive and welcoming language
- Help others when you can
✅ DO: Be Honest & Transparent
- Describe items accurately in listings
- Honor your commitments (bids, purchases)
- Communicate openly with buyers/sellers
- Report issues honestly
- Give honest reviews and feedback
❌ DON'T: Engage in Prohibited Behavior
- Harassment, bullying, or hate speech
- Fraud, scams, or deceptive practices
- Spam or unsolicited advertising
- Price manipulation or bid rigging
- Creating fake accounts or reviews
- Sharing private information without consent
2. Listing Guidelines
What You CAN Sell
- Legal items in new or used condition
- Items you own or have right to sell
- Properly described with accurate photos
- Items meeting safety standards
What You CANNOT Sell
- ❌ Illegal items or services
- ❌ Weapons, ammunition, explosives
- ❌ Drugs, drug paraphernalia, tobacco
- ❌ Counterfeit or stolen goods
- ❌ Adult content or services
- ❌ Live animals
- ❌ Human body parts or remains
- ❌ Hazardous materials
- ❌ Items infringing intellectual property
3. Communication Standards
In Messages & Reviews
- Use respectful language
- No profanity or offensive content
- No personal attacks or insults
- Stay on topic
- Respect privacy - don't share personal info
Response Times
- Sellers: Respond to inquiries within 24 hours
- Buyers: Complete purchases within agreed timeframe
- Both: Communicate delays or issues promptly
4. Reviews & Ratings
Guidelines for Reviews
✅ DO:
- Write honest, factual reviews
- Include specific details about your experience
- Rate fairly (1-5 stars)
- Update review if seller resolves issue
❌ DON'T:
- Leave fake or malicious reviews
- Review items you didn't purchase
- Include personal information in reviews
- Use reviews to threaten or extort sellers
- Leave review unrelated to the product/transaction
5. Charity & Fundraising Guidelines
Creating Campaigns
- Must be for legitimate charitable purpose
- Provide truthful description and photos
- Use funds only for stated purpose
- Provide updates to donors
- Report outcomes when campaign completes
Prohibited Campaign Types
- ❌ Personal profit disguised as charity
- ❌ Political campaigns or lobbying
- ❌ Discriminatory causes
- ❌ Illegal activities
6. Consequences of Violations
Warning System
- 1st Offense: Warning email + required training
- 2nd Offense: 7-day suspension
- 3rd Offense: 30-day suspension
- 4th Offense: Permanent ban
Immediate Bans (No Warning)
- Fraud or scamming
- Selling illegal items
- Severe harassment or threats
- Circumventing previous bans
- Hacking or system abuse
7. Reporting Violations
See something concerning? Report it:
- On Listings: Click "Report This Item"
- On Reviews: Click "Report Review"
- On Messages: Click "Report User"
- Email: [email protected]
Anonymous Reporting: You can report anonymously. We investigate all reports within 24 hours.
8. Appeals Process
If your account is suspended or content removed:
- Review the violation notice sent to your email
- If you believe it was a mistake, submit an appeal
- Provide explanation and evidence
- Our team reviews within 3-5 business days
- Decision communicated via email
Appeal Email: [email protected]
Building a Better Community Together
These guidelines help create a safe, respectful marketplace where everyone can buy, sell, and donate with confidence. Thank you for being part of the GLRelief community!