Shipping & Delivery

1. Domestic Shipping (United States)

Shipping Options & Rates

2. International Shipping

Available Countries

We ship to over 200 countries worldwide including:

• North America: Canada, Mexico
• Europe: UK, Germany, France, Italy, Spain, Netherlands, and all EU countries
• Asia: Japan, South Korea, Singapore, Hong Kong, Australia
• Middle East: UAE, Saudi Arabia, Qatar, Kuwait
• Latin America: Brazil, Argentina, Chile, Colombia

International Rates & Delivery Times

International Shipping Notes

• Customs & Duties: Buyers responsible for all import taxes, duties, and fees
• Customs Delays: Clearance may add 3-10 days to delivery time
• Documentation: Commercial invoice provided for all shipments
• Restricted Items: Some items cannot ship internationally (electronics, batteries, liquids)

3. Shipping Carriers

We partner with trusted carriers:

• USPS (US Postal Service): Standard and Priority Mail
• UPS: Ground, 3-Day, 2-Day, Next Day
• FedEx: Ground, Express, Priority Overnight
• DHL: International Express

Carrier Selection: We automatically select the best carrier based on destination, package size, and delivery speed.

4. Order Processing Time

• In-Stock Items: 1-2 business days processing
• Made-to-Order: 3-5 business days processing
• Custom Items: 5-10 business days processing
• Pre-Order Items: Ship on release date
• Auction Wins: Ship within 48 hours of payment

Note: Processing time is separate from shipping time. Total delivery = Processing + Shipping.

5. Package Tracking

All orders include tracking:

• Email Notification: Tracking number sent when order ships
• Track Online: Visit Order Tracking page
• Real-Time Updates: Track package location and delivery status
• Delivery Alerts: Receive SMS/email when package is out for delivery

6. Delivery Options

Standard Delivery

• Delivered to your address
• Signature not required (unless high-value)
• Left at doorstep if no one home

Signature Required

• Automatic: All orders over $500
• Optional: Request signature for any order
• ID Required: For age-restricted items

Alternative Delivery Locations

• UPS Store: Pick up at any UPS location
• FedEx Office: Hold for pickup
• USPS Hold: Pick up at post office
• Amazon Locker: Select locations only

7. Special Shipping Situations

Large/Heavy Items

• Furniture, appliances, vehicles shipped via freight
• Curbside delivery standard (inside delivery available for fee)
• Appointment required for delivery
• Delivery time: 5-14 business days

Perishable Items

• Shipped Monday-Wednesday only (avoid weekend delays)
• Expedited shipping required
• Special packaging with ice packs

Hazardous Materials

• Ground shipping only (no air transport)
• Additional fees apply
• Cannot ship to PO Boxes

8. Shipping Restrictions

Cannot Ship To:

• PO Boxes (large items, signature-required items)
• APO/FPO/DPO addresses (some items)
• US Territories (additional fees may apply)
• Restricted countries (per US sanctions)

Items We Cannot Ship:

• Prohibited/illegal items
• Weapons and ammunition
• Flammable liquids or gases
• Live animals

9. Delivery Issues

Lost Package

• Wait 7 days after expected delivery
• Contact us with order number
• We file claim with carrier
• Refund or replacement issued within 10 business days

Damaged Package

• Photograph damage (box and contents)
• Contact us within 48 hours of delivery
• Keep all packaging
• We arrange return and send replacement

Wrong Address

• Contact us immediately if you entered wrong address
• We can intercept package (if not yet delivered)
• Address correction fee: $15-25
• Cannot change address after package delivered

Failed Delivery Attempts

• Carrier makes 3 delivery attempts
• Package held at local facility for 5-7 days
• Then returned to us
• Reshipping requires new shipping fee

10. Shipping Insurance

• Included: Up to $100 coverage on all orders
• Optional: Additional insurance available
  • $100-$300: Add $2.99
  • $300-$500: Add $4.99
  • $500-$1000: Add $7.99
  • $1000+: Add 1% of item value
• Recommended For: High-value items, fragile items, collectibles

11. Holiday Shipping

Peak Season Dates: November 15 - December 31

• Order early - carriers experience delays
• Standard shipping may take 7-10 days (vs usual 5-7)
• Cutoff dates for guaranteed Christmas delivery:
  • Standard: December 10
  • Expedited: December 15
  • Express: December 20
  • Overnight: December 22

12. Seller-Fulfilled Orders

Items sold by third-party vendors:

• Shipping handled by individual sellers
• Shipping time varies by seller
• Check seller's shipping policy on product page
• Track orders through seller's carrier

13. Contact Shipping Support