AERIS ASSIST
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Seller Agreement
Terms for Selling on GLRelief
Become a Vendor: Sell your products to millions while supporting global charity. Easy setup, low fees, dedicated support. Apply now: Start Selling
1. Seller Fees & Pricing
Selling Fees
| Category | Platform Fee | Payment Processing | Total Fee |
|---|---|---|---|
| General Products | 10% | 2.9% + $0.30 | ~13% + $0.30 |
| Electronics | 8% | 2.9% + $0.30 | ~11% + $0.30 |
| Handmade/Artisan | 12% | 2.9% + $0.30 | ~15% + $0.30 |
| Charity Items (donated) | 5% | 2.9% + $0.30 | ~8% + $0.30 |
| Auctions | 10% | 2.9% + $0.30 | ~13% + $0.30 |
No Listing Fees: Free to list products (pay only when sold)
No Monthly Fees: No subscription required
2. Seller Responsibilities
Product Listings
- Provide accurate title, description, and photos
- Use correct category and tags
- Set fair, competitive prices
- Disclose all defects, wear, or issues
- Include all relevant details (size, color, material)
Inventory Management
- Keep inventory counts accurate
- Remove sold-out items promptly
- Update prices and descriptions as needed
- Maintain minimum stock for in-demand items
Order Fulfillment
- Ship within 2 business days of payment
- Use tracking for all shipments
- Package items securely to prevent damage
- Provide tracking number to buyer
- Respond to buyer inquiries within 24 hours
3. Seller Standards
Quality Requirements
- Items must be as described
- Used items must be clean and functional
- Packaging must be adequate for shipping
- Items must meet safety standards
Customer Service
- Respond to messages within 24 hours
- Be professional and courteous
- Resolve issues quickly and fairly
- Honor return/refund requests per policy
Performance Metrics
Maintain these minimum standards:
- Order Defect Rate: Less than 1%
- Late Shipment Rate: Less than 4%
- Customer Rating: 4.0+ stars average
- Response Time: Under 24 hours average
4. Payment & Payouts
Payment Schedule
- Standard Payout: Every Monday for previous week's sales
- Minimum Payout: $25 (accumulates if below)
- Payment Methods: Direct deposit, PayPal, check
- Processing Time: 3-5 business days
Reserve Policy (ordinary shop goods only)
- New sellers: 10% payout reserve for first 90 days on standard shop sales processed through our payment processor
- Released 14 days after delivery confirmation
- Protects buyers in case of eligible shop disputes
High-ticket — no platform fund holding
- High-ticket sales must close via third-party escrow where required by policy
- We do not accept or hold buyer purchase funds for those transactions
- Seller misrepresentation is the seller’s responsibility — see Marketplace Risk Policy
5. Seller Benefits
- ✅ Access to millions of buyers
- ✅ Free product listing
- ✅ Marketing and promotion tools
- ✅ Seller dashboard with analytics
- ✅ Dedicated seller support
- ✅ Educational resources and webinars
- ✅ Bulk shipping discounts
- ✅ Integration with inventory systems
6. Prohibited Practices
- ❌ Shill bidding (fake bids to drive up prices)
- ❌ Fee avoidance (completing sales outside platform)
- ❌ Manipulating reviews or ratings
- ❌ Selling counterfeit items
- ❌ Misrepresenting item condition
- ❌ Spamming or unsolicited messaging
7. Account Termination
GLRelief may suspend or terminate seller accounts for:
- Violation of seller agreement
- Poor performance metrics
- Multiple customer complaints
- Fraud or illegal activity
- Abusive behavior
Appeal: You can appeal termination within 14 days